Craft chatbots that convert—not frustrate.
Lead-Qualification Speed Increase
Support Cost Savings
A transparent look at our end-to-end process—from kickoff to delivery—so you know exactly what to expect at every stage.
We blueprint: happy paths · edge cases · escalation pointsWe tag: intent taxonomy · required entities
We define: bot voice matrix · allowed slang · emoji paletteWe align: brand guidelines · cultural nuances
We craft: system + user prompts · few-shot examplesWe prototype: Voiceflow or Figma chat sim for early feel
We run: user scripts · confusion matrix · guardrail checksWe refine: prompts, temperature, max tokens
We set up: analytics hooks · funnel attributionWe hand over: prompt repo · retraining guide · KPI dashboard
We prototype in Voiceflow or Botpress and can hand off to Twilio, Messenger, WhatsApp, or your custom stack.
We track intent resolution rate, fallback percentage, and CSAT/NPS. Dashboards are delivered in Looker Studio or your BI of choice.
Yes—prompt stacks are localised and we test language-specific edge cases. Translation memory keeps terminology consistent.